Girls’ Girl merchandise is sold by Duranté Studios Ltd. This policy explains production, shipping, final-sale conditions and the process for damaged, defective, incorrect or missing orders.
Girls’ Girl currently ships to eligible addresses throughout Canada, including Canadian provinces and territories.
Shipping is charged at a flat tracked rate of $17.99 per order, plus applicable taxes.
If an order contains more than one item, the products may arrive in separate packages. You will not be charged an additional Girls’ Girl shipping fee solely because an order is divided into multiple packages.
All Girls’ Girl products are made to order unless a product page expressly states otherwise.
Production and delivery are estimated to take approximately 12–21 business days, beginning on the first business day after payment confirmation.
This timeframe includes production and estimated shipping time.
Business days exclude Saturdays, Sundays and applicable statutory holidays.
Production and carrier timelines are estimates rather than guaranteed arrival dates. Delays may occur because of production volume, carrier conditions, weather, customs, holidays, labour interruptions or circumstances outside our reasonable control.
Tracking information will be provided when it becomes available.
Production, fulfilment and shipping are handled by Tapstitch and applicable third-party shipping carriers.
If a delay occurs, the fulfilment provider or carrier will investigate and make available any tracking or delivery updates. Girls’ Girl may assist by relaying available information but cannot guarantee carrier delivery dates.
Customers are responsible for entering a complete and accurate:
Recipient name
Shipping address
Postal code
Email address
Telephone number
Orders cannot be changed after they are placed. This includes shipping-address changes.
If an incorrect address was provided, you may need to place a new order. Girls’ Girl cannot guarantee that an address can be corrected before production or shipment.
If a package is returned because of an incorrect address, refusal, missed delivery, failure to respond to the carrier or failure to claim the package:
The original shipping charge is non-refundable.
A new shipping charge must be paid before reshipment.
Reshipment depends on the package being returned and remaining available.
The order may be treated as abandoned after any applicable fulfilment-provider holding period and reasonable notice.
Orders cannot be changed or cancelled once placed.
Because products are made to order, production may begin shortly after payment confirmation.
This policy does not limit any cancellation right that cannot legally be excluded.
All Girls’ Girl products are final sale.
We do not accept returns or exchanges because of:
Incorrect size selection
Fit preference
Colour preference
Change of mind
Ordering the wrong product
Reasonable variation in colour, wash, placement or finish
Customer-caused damage
Failure to follow care instructions
Please carefully review product descriptions and size information before ordering.
Our final-sale policy does not remove any right or remedy that cannot legally be excluded.
If your order arrives damaged, defective, misprinted or different from what you ordered, contact us as soon as reasonably possible, preferably within seven days of delivery.
Include:
Your order number
A brief description of the issue
Clear photographs or video showing the issue
Photographs of the packaging and shipping label where relevant
Do not return an item unless we provide return instructions. Unauthorized returns may not be accepted.
Girls’ Girl will review the claim with Tapstitch and provide the appropriate available remedy. Depending on the circumstances and the fulfilment provider’s determination, this may include a replacement or refund.
Responsibility for any return shipping will be determined after the claim is reviewed and in accordance with the applicable fulfilment process.
If a warranted replacement is unavailable, an appropriate refund may include the affected product price, applicable original shipping charges and applicable taxes.
If tracking indicates that a package has been lost in transit, contact us with your order number.
The fulfilment provider and carrier will review the shipment. Where the carrier confirms that a package was lost in transit, reshipment or another appropriate remedy may be arranged in accordance with the fulfilment provider’s process.
If tracking says that a package was delivered but you cannot locate it:
Check entrances, porches, mailrooms, concierge desks and other safe-delivery locations.
Check with household members or neighbours where appropriate.
Contact the carrier using the tracking number and request delivery details.
Contact us if you require available tracking information.
Girls’ Girl may assist by relaying available information but does not guarantee a replacement or refund where the carrier has marked the package as delivered.
Original shipping charges are non-refundable for packages that are:
Refused
Unclaimed
Returned because of an incorrect address
Returned because the recipient could not be contacted
Returned because the customer failed to respond to the carrier
If reshipment is available, the customer must provide a correct address and pay the new shipping charge before the package is resent.
Products will not be stored indefinitely. A returned order may be treated as abandoned after the fulfilment provider’s applicable holding period and reasonable notice.
If Girls’ Girl cannot fulfil an order because a product is unavailable or cannot be produced, the affected product or order will be cancelled and refunded to the original payment method.
Where a refund is approved:
It will generally be issued to the original payment method.
Processing time will depend on the payment provider or financial institution.
Shipping charges are otherwise non-refundable unless included in an approved resolution or required by law.
Actual product colours may differ slightly because of screen settings, lighting and production processes.
Made-to-order and garment-washed products may have reasonable variations in:
Colour
Wash
Texture
Measurements
Print or design placement
Finish
Reasonable production variation is not necessarily a defect.
For help with an order, contact:
Duranté Studios Ltd. / Girls’ Girl
Email: durantestudios@hotmail.com
Include your Girls’ Girl order number and the email address used to place the order.
